ITIL Foundation is the beginning of your ITIL 4 journey. It will open your mind to the wider, more advanced guidance provided in the other ITIL publications and training that will support your …

The ITIL Maturity Model assesses much more than siloed processes or individual practices. It aims to evaluate an organisation’s entire service management ecosystem, considering people, …

Following the oficial publication of ITIL 4, this pocket guide was developed as an update of the well-known ITIL V2 and V3 pocket guides, produced by the same editors.

To support a holistic approach to service management, ITIL defines four dimensions that collectively are critical to the effective and efficient facilitation of value for customers and other …

The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of information technology in the modern service economy.

The guiding principles can be used to guide organizations in their work as they adopt a service management approach and adapt ITIL guidance to their own specific needs and circumstances.

The ITIL Maturity Model, released in 2021, is an IT service management (ITSM) assessment instrument that can be used by teams at any point in their ITSM journey to evaluate their …