This update is designed to foster unprecedented collaboration between Quality Teams and Contact Center Leadership, ensuring a seamless quality management approach. Available to all Cogito …

With the announcement of Verint acquisition of Cogito, we are excited to announce a complete rebranding of Cogito's user interface! As part of our ongoing commitment to better serve our users …

The decision to partner with Cogito was driven by the need for a unique real-time solution capable of supporting and guiding thousands of customer service representatives, referred to as Guides, …

With introduction of Agent Call Sessions, we’re happy to introduce two powerful new endpoints in the Cogito Data API that provide up-to-date access to full Agent Call Session data as soon as a call ends …

Verint Coaching Dashboard [Cogito] in Salesforce offers the same functionality as the Live View of Verint Coaching Dashboard. Agent Trends: provides a high-level view of how an Agent is using …

The Logins section offers a visual representation of agent logins to the Cogito system, providing insights with three reports. The Agent Distribution graph displays the percentage of selected agents in each …

Means a written document in a form provided by or approved by Cogito that is signed by authorized representatives of the parties, pursuant to which the Client agrees to purchase a subscription for the …

The API empowers customers to interact with Cogito programmatically, making it easier to access, retrieve and use Cogito data that matters most to business operations.

Apr 2, 2025 · We would like to inform you that starting October 2025, support for Cogito Desktop versions earlier than 5.0.28 will be officially deprecated. This means that these versions will no …

Verint Coaching powers the teams behind great CX! History Verint Coaching has been dedicated to equipping frontline teams with real-time emotional intelligence and insights to handle one of the most …