It is indeed possible to reduce operational complexity and overhead without compromising CX quality (thanks, AI).

Brand Keys, in compiling its 28th Annual Customer Loyalty Engagement Index, found that loyalty is more complex today, just as the consumer, the marketplace and marketing have become more complex. But ...

Particular Audience has launched the third phase of its Retail Media platform, available now to existing clients on DiscoveryOS. This release introduces features to enhance ad placement precision, ...

Workbooks has added advanced project management tools directly into its No-BS CRM platform, enabling businesses to streamline workflows, allocate resources, and optimize revenue tracking. With these ...

UserTesting, a provider of human insights, today unveiled Insights for Impact to help non-profits with actionable human insights.

Coveo's Passage Retrieval API delivers precise, trustworthy text to large language models and AI applications, including Salesforce Agentforce, Microsoft Copilot, Amazon Bedrock Agents, and SAP Joule.