Kelley Mack, an American TV actress who appeared in AMC’s “The Walking Dead,” “9-1-1” and “Chicago Med,” died on Aug. 2. She ...

Sweeping reports released Monday by State Auditor Dave Boliek offer the clearest and disturbing view yet of how the agency ...

Customers at North Carolina's Division of Motor Vehicles are waiting longer in lines that are often far away from home, while ...

Employees, per state audit staff, say they experience burnout, security risks, and inadequate training. The agency is also ...

Despite the state auditor’s office recommending a split between the DMV and NCDOT, the NCDOT said it disagrees with the recommendation and claimed “enhanced collaboration” between the two is ...

North Carolina State Auditor Dave Boliek said creativity and innovation are needed to improve the customer experience at the NCDMV. The good news? “It can happen quick,” he said.

On Friday, Channel 9 reported that the state auditor released preliminary results in June that said staffing for the DMV is ...

North Carolina State Auditor Dave Boliek laid out steps needed to improve the Department of Motor Vehicles on Aug. 4.

A Mobile ID is the digital equivalent of a physical driver’s license. It's already in use in more than a dozen states. The North Carolina Division of Motor Vehicles said it is currently exploring how ...

According to the DMV audit, almost 14% of customers spent more than 2.5 hours at the DMV this year. That's an 79% increase ...

The North Carolina Office of the State Auditor (OSA) has released two audits of North Carolina’s Division of Motor Vehicles (DMV). The reports – including a per ...

We want to be a premier customer service organization.New sights set for the DMV. What a state audit reveals about the organization, and how the commissioner pl ...