Q AI agents embedded in ConnectWise PSA help IT Solution Providers resolve more tickets with the same team, deliver more ...

“Thank you, once again, for writing. All best wishes. The Right Honourable John Swinney MSP.” You have your chief secretary ...

Accenture’s planned acquisition of Faculty, announced on Jan. 6, 2026, significantly advances the global consulting firm’s AI ...

ConnectWise has bought Toronto-based Zofiq, an agentic AI company that automates high-volume service desk operations, in a ...

Scotland’s construction industries are calling for urgent assurances that the new Tertiary Education and Training Bill will safeguard the nation’s skills pipeline.

Downdetector logged 12,380 reports of an outage in Microsoft’s Outlook email service as of 12:15 p.m. Thursday; 15,745 reports of an outage in the Microsoft 365 suite of cloud applications as of 12:17 ...

Already in use by ConnectWise PSA partners, zofiQ has driven a 20 percent increase in endpoints managed per technician and ...

Among the myriad issues on your desk – not the least of them self-inflicted – is a letter from the First Minister of Scotland. The grievance-mongering Jock apparently has another gripe. You reach for ...

A report from the House Oversight Committee criticizes leadership of Michigan State Police, including Colonel James F. Grady ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Feben Ghilagaber, a server who said she has worked at MSP for more than 20 years, read aloud the names of 12 people she says ...

Organizers of a statewide "Day of Action" across Minnesota are calling for no work, school or shopping to take a stand ...