Retire “soft skills.” Call them what they are. Define them. Model them. That’s how we turn vague language into measurable ...

Collins Business Dictionary describes “soft skills” as desirable interpersonal skills that don’t depend on acquired knowledge. So, perhaps not the knowledge necessary to program an app – but an ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. David is comprehensively experienced in many ...

Influence is the ability of an individual to transform and shape the opinions of others. Influencing at the workplace, then, is a process of transforming the behaviors of employees. For example, a ...

Companies use customer representatives to answer customers' questions, handle technical problems and collect payments.The representatives usually take questions or discuss issues by phone or in person ...