Most Leaders Overlook This Simple But Powerful Driver of Customer Experience

Here's how a clean, organized workspace shapes first impressions, trust and overall customer experience — often before a ...
Hosted on MSN

Why Creating a Hospitality Culture Drives Business Success

I’ve spent decades studying what makes businesses successful, and one truth stands out above all others: what happens on the inside of a company is felt on the outside by customers. This isn’t just a ...
Diginomica

Atlassian Team '25 - customers share first impressions of putting the Rovo AI agent to work

Atlassian’s AI agent Rovo generated a lot of buzz at this week’s Team ‘25 conference. Rolled out six months ago, it has had an enthusiastic welcome from customers, some of whom were already happy to ...
Forbes

Driving Brand Loyalty: How Customer Service Plays A Role In Long-Term Brand Building

I am the CEO of NovelVox, an AI-enabled contact center solution provider. I help organizations deliver impeccable customer experience. The idea of being loyal to a brand seems counterintuitive. After ...
autoevolution

Tesla Model 3 Highland Potential Customer Tests Car, Gives His Honest Impression

As Tesla started deliveries of the refreshed Model 3 in Europe, the first customers got to see the new model, and some even test-drove it. A Model 3 owner who drove the car as a prospective buyer ...