A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer experience.

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Michelin ranks as the best major tire brand for customer satisfaction in 2025. Top ratings from Consumer Reports and J.D. Power cite superior safety and longevity ...

South Africa’s labour market has entered a new era of transparency. For the first time, Stats SA’s Quarterly Labour Force ...

Privacy and data trust now define customer loyalty. In this exclusive interview, PwC’s George Korizis explains what brands ...

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

Conducted by consulting firm Alvarez & Marsal, the survey assessed maturity across six areas, namely AI adoption, governance, ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

Holiday shoppers are adjusting rapidly to economic pressures according to new data from Qlik(R), a global leader in data integration, data quality, analytics, and artificial intelligence (AI). As part ...

BIGGBY® COFFEE, the people-focused coffee franchise with over 450 locations, was named on the Forbes Best Customer Service 2026 list, ranking No. 115 among the top 300 brands recognized nationwide.

PwC Vietnam has announced the launch of its 12th Family Business Survey, part of PwC’s global study that gathered insights ...