Zappos is reallocating resources to provide a public service during the coronavirus crisis. The footwear e-tailer has launched what it’s calling a “Customer Service Anything Hotline” that people can ...

Aaron Magness has worked in Business Development in retail for 10 years. His career has taken him through sales, operations and all the grunt work it takes to make his team successful. He joined ...

Zappos is taking a step out of the box to offer aid amid the coronavirus crisis. The company, known for its friendly staff, has launched its new Customer Service Anything Hotline to help people find ...

Tony Hsieh gives insights into building fun companies, and how to test out "big" business ideas, in an Austin Business Journal interview. Tony Hsieh may have created a billion dollar company out of an ...

Whenever I ask business owners what sets their companies apart from the competition I almost invariably get the same answer: exceptional customer service. While that may very well be true, it's an ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Facebook Messenger, Amazon Echo’s Alexa, Apple’s Siri, and ...

SAN FRANCISCO -- Our top priority is not customer service but rather company culture, said Zappos CEO Tony Hsieh during the afternoon keynote at BoxWorks 2011 on Wednesday afternoon. If we're serious ...