Aviva to use AI virtual agent to streamline phone-led claims journeys

GlobalData’s 2025 UK Insurance Consumer Survey found that claims are most commonly initiated through the provider’s website.
app.com

AI Contact Center AI Drives a New Era of Customer Service with Virtual Agents and Intelligent Automation

Virtual agents reduce the workload on human agents, allowing them to focus on complex or sensitive inquiries while ensuring consistent, accurate support. AI contact centers also enable real-time ...

Journey.ai Expands Secure End-to-End Automation in Zoom Virtual Agent with Payments, Authentication, Forms, & Signatures

Available Now, Journey.ai Enables Sensitive and Regulated Workflows to Be Resolved Inside Zoom Virtual Agent Without ...
Seeking Alpha

ibex Unveils Wave iX AI Virtual Agent; Setting a New Standard for AI-Powered Customer Support

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...
VentureBeat

Pig API: Give your AI agents a virtual desktop to automate Windows apps

In the evolving landscape of AI, enterprises face the challenge of integrating modern solutions with legacy systems that often lack the necessary application programming interfaces (APIs) for seamless ...
No Jitter

Virtual Agents Offer Contact Center Relief – But Come With Pitfalls

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...
CMS Wire

Virtual Agents in Contact Centers: Ushering in a New Era of Personalization

In the 1990s, contact centers started to “meet customers where they were,” defined by agents learning how to better handle phone calls, said Rob McDougall, Upstream Works CEO. By the 2000s, chat and ...