Taking care of the customer is not a new idea. Most businesses take great pains to meet the needs of their customers in the hope they will remain active and may help attract new customers through ...
National banks are achieving higher overall customer satisfaction through enhanced digital experiences, improved account ...
With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...
Americans' satisfaction with companies is showing signs of declining in 2024 after riding a high when the economy rebounded following the coronavirus pandemic. Customer satisfaction dipped 0.1% in the ...
TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...
Buying a new car is like planning a wedding: stressful and expensive — and distracting from the day-to-day changes that are about to become your new normal. Data analytics firm J.D. Power tries to ...
Brick-and-mortar business leaders know there’s a direct link between happy, satisfied customers and revenue growth. Customers who feel positive about their interactions with your brand may make not ...
ANN ARBOR, Mich.--(BUSINESS WIRE)--Good news for the travel industry: Not only are folks giving in to wanderlust again, but they’re enjoying all the accommodations along the way. According to the ...
TROY, Mich.: 7 Nov. 2024 — Customer satisfaction with the vehicle purchase process continues to rise as new-vehicle inventory and pricing improve year over year, according to the J.D. Power 2024 U.S.
TROY, Mich.: 13 June 2023 — Nearly one-third (31%) of U.S. auto insurance customers say they experienced a rate increase during the past year as the industry raises rates an average of 15.5% 1 and ...
The TTC's latest customer satisfaction scores mirror a year filled with negative transit-related headlines – from major delays to countless ...
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