Thanks to the rise of ChatGPT, Gemini and Claude, we're surrounded by artificial intelligence chatbots, software tools that mimic human conversation. You've probably chatted with a customer service ...

The chatbot that launched 1,000 chatbots: We cover everything on the AI tool, from how it works and how to use it to some of its more controversial points. Barbara is a tech writer specializing in AI ...

And while these personas can be generated through most any chatbot, it seems that OpenAI’s 4o model is the origin point and, per Lopez, the only model where they appear “out of nowhere.” The spreading ...

Companies are racing to develop artificial intelligence tools that can make reservations for flights, hotels and more on your ...

On a special episode (first released on July 3, 2025) of The Excerpt podcast: Chatbots are sometimes posing as therapists—but are they helping or causing harm? Psychologist Vaile Wright shares her ...

Companies that think AI is better for business is missing the most important rule of interacting with customers.

A new report Tuesday by researchers at the Massachusetts Institute of Technology and the Boston Consulting Group, who ...

However, reports from AI chatbot creators ‘show that a very small percentage of people, often less than 1%, have any kind of ...

In tweaking its chatbot to appeal to more people, OpenAI made it riskier for some of them. Now the company has made its ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...