Delighting customers takes work. VoIP phone providers are not exempt. The product must deliver as promised. It requires a stellar warranty. And copious amounts of support must be in place. And ...

Picking 25 established unified communications and VoIP providers the IT channel absolutely, positively needs to know? It's hardly an exact science. You'll notice that we have focused our attention ...

Vendors at this week’s VoiceCon Spring 2007 conference say they want to extend the reach of corporate VoIP technology to mobile users, while making VoIP a more integral part of other corporate ...

Here’s where to turn when selecting a VoIP provider. Many of these vendors will be familiar, since most also sell legacy phone systems Most of these vendors offer a mix of TDM-based and VoIP products ...

All too many voice-over-IP (VoIP) vendors want to sell you “complete solutions,” from the telephone on your desk and voice mail to the wide-area connectivity between your sites and to the public ...

Despite the hype, full-scale VoIP deployments are hard to find. According to our research at Yankee Group, over 80% of U.S. enterprises have VoIP deployed somewhere in their organization in some shape ...

The main challenge: Even if an enterprise wants to interconnect different IPT islands, there is no real incentive for two different vendors to interoperate. VoIP/IPT systems have proliferated to the ...