HOT SPRINGS – What’s happening with the Veterans Health Administration (VHA) Member Services Call Center, which is supposed to bring 120 jobs to Hot Springs Battle Mountain VA campus? VHA Member ...
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‘Heartless and dangerous’: Proposal to automate VA call centers part of aggressive layoff plan, sources say
The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who handle ...
Condor Technology Solutions Inc. has secured a $4.1 million option to continue operating a nationwide call center for Veterans Affairs. Systems integrator Condor Technology Solutions Inc. of Annapolis ...
The Veterans Affairs Department is developing a contract to expand the infrastructure for its call center platform, known as Genesys CX. VA wants interested bidders to respond by Nov. 5 to a new ...
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