If you’re looking to bolster your IT skillset and give your career a potential boost, we’ve got a deal running in the HotHardware Shop that may be just what the doctor ordered. An ITIL Service ...

ONLC Training launches a three-day ITIL certification course helping professionals align digital service management, ...

“ITIL introduced the concept of the service lifecycle. As new technologies come in and old ones go away, it’s important to continuously study how people at the forefront are providing the same sort of ...

The Official ITIL Accreditor is pleased to announce the completion of the ITIL Managing Across the Lifecycle (MALC) qualification review. Candidates studying in ...

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

Why have many organizations implemented only four or five of the 26 defined IT infrastructure library (ITIL) 2011 best-practice processes given the strength and magnitude of guidance in the ITIL IT ...

ITIL® 2011, published on 29 July by official publisher TSO, responds to feedback from the community that reads, uses and trains from the guidance and recognises emerging trends such as cloud computing ...

Transforming sluggish, manual processes using digital tools and technologies is a key goal for just about every private enterprise and public sector agency across Australia. Organisations that can ...

20 candidates including 4 Emirati ladies achieve ITIL v3 Expert status Injazat Data Systems announced that it has recently concluded a successful comprehensive training program to upgrade its ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...