Staff and customers tell the BBC prioritising parcels can mean missed NHS appointments and late payment fines.

Add Yahoo as a preferred source to see more of our stories on Google. Royal Mail workers claim letters are sitting undelivered for several weeks. (Maureen McLean) Royal Mail workers have claimed that ...

Royal Mail has been given two weeks to respond to allegations – reported by the BBC - that it is prioritising parcel deliveries over letters, resulting in delays across the postal network. In a letter ...

Add Yahoo as a preferred source to see more of our stories on Google. [Bloomberg via Getty Images] More than a dozen Royal Mail postal staff from different delivery offices claim rounds are being ...