Want your customers to connect with you, feel attached to you, and be committed to staying with you? Then personalize the experience. The recent Gladly 2020 Customer Expectations Report surveyed more ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. This article is more than 4 years old. Shipt’s preferred ...

Restaurants are facing multiple compounding pressures as high inflation drives customers to dine out less and persisting staffing shortages hinder smooth operations. Many operators are pulling back, ...

WALDORF — Waterstone Mortgage’s Waldorf branch is celebrating its tenth anniversary this month, highlighting a decade of ...

Ernie Smith is a former contributor to BizTech, an old-school blogger who specializes in side projects, and a tech history nut who researches vintage operating systems for fun. The banking field is ...

The majority of travelers are not loyal to any one hotel, and hotels need to focus on creating personalized experiences from customer data to get traveler loyalty, according to a study released this ...

Xcel Energy Inc. XEL is poised to deploy personalized energy services using AI-enabled Oracle Opower, a customer engagement platform designed to support energy programs, enhance the customer ...

With RIAs increasingly dominated by large, scaled-up wealth management firms, Bordeaux Wealth Advisors has carved out a niche by doubling down on personalized, high-touch client service. Rather than ...