Patients come in many shapes and sizes. So do their complaints – from the seemingly trivial to the ones that will obviously trigger a malpractice lawsuit. A practice that masters the management and ...

Background: Patient complaints are viewed as indications of dissatisfaction with the service received or experience at a health care institution. The prediction of patient complaints is not clearly ...

CMS data reveals patient complaints against hospitals are rising sharply, illustrating oversight gaps and trust issues that demand CEO attention. Hospital leaders face a growing concern when it comes ...

All hospitals are focused on improving patient experience, a priority that has been proven to not only affect HCAHPS scores, Press Ganey survey ratings and CMS reimbursement policies, but also leads ...

Today, most health systems have dedicated executives overseeing finance, operations, marketing and clinical care. But who owns the full patient journey that spans financial, clinical and digital ...

Former Hurley Medical Center Chief of Cardiology Samir Elian, MD, is suing the Flint, Mich.-based hospital, alleging his contracts were terminated after he raised concerns about practices that put ...