At Annapolis Internal Medicine, patient satisfaction ratings jumped, labor capacity more than doubled without adding staff, and hold times dropped from four minutes to under one minute, all because of ...

Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. The digital revolution that has swept across many industries ...

Since this paradigm is counterintuitive to traditional practice in which visits are scheduled on the basis of a first-come, first-serve mindset or, alternatively, a scheduling model on the basis of ...