Customer service is without doubt a huge arrow in the marketing quiver, and a smart customer service representative is worth his or her weight in gold. I was reminded of that again reading this story ...

Lego has replaced a 7-year-old boy's lost toy after he wrote a heartfelt letter to the company. Luka Apps bought the Lego Ultrasonic Raider's Ninjago kit - which included a Jay ZX character - with the ...

LEGO pieces seem to go missing all of the time, and they usually reappear embedded in the soft soles of your feet when you least expect it. But when 7-year-old Luka Apps of Highworth, Wiltshire, ...