Managers in all disciplines face the yearly challenge of developing a budget and defending it to the CEO, chief financial officer (CFO) or board. Then, once getting approval, managers must make sure ...

The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

Whether you realize or not, your business’ customer service is directed at more than one type of customer. You have external customers: the people who pay for your goods and hire your company to ...

Succession planning involves more than valuations and buy-sell agreements. Given all the blood, sweat, and tears you’ve put into your business, you don’t want to risk passing it to the wrong ...

Even if you do your own books or trust your bookkeeper or accountant implicitly, there are still a number of reasons to conduct internal audits of your financial records and have an external expert ...

Hiring externally may often feel like the fastest way to fill a skill gap. That is, until onboarding takes longer than expected, culture fit is suddenly a pain point or turnover resets the entire ...

So I guess it’s not a question of Internal vs. External testing, but more a question of finding the right balance. Interesting that there’s also a trend among closed source companies, like Microsoft, ...