GUEST OPINION: In this digital era, it is impossible to think of a business without technology. Even a small grocery store owner uses technology to carry out the smallest of tasks related to ...

With the release of the new ITIL 4 Foundation courses AXELOS has officially launched ITIL 4. This is the latest update of the world’s most widely used service management framework. ITIL 4 has been ...

Oct 2, 2017 - Oct 5, 2017 | 3:00 AM - 7:00 AM Add to Calendar 02-10-2017 03:00 05-10-2017 07:00 America/Toronto ITIL® Foundation Certification Training in Edmonton ITIL® Foundation Certification ...

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...

CA Inc. announced new software, services and training programs yesterday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...

* Evolving to continual improvement versus major releases. This alludes to the fact that ITIL 4 will include other best practices like lean, agile and DevOps, and consider the wider context of ITSM ...

ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in. IT service management (ITSM) ...

Transforming sluggish, manual processes using digital tools and technologies is a key goal for just about every private enterprise and public sector agency across Australia. Organisations that can ...