We all have people with whom we struggle, problematic people who seem to drain us of our energies, rub us the wrong way, poke, provoke, frustrate or trigger us. What’s really happening when we find ...

From setting boundaries to walking away with grace, here’s how to manage difficult people without losing your composure — or ...

Most of my work looks at how we can understand and manage our own experiences with anger. However, there’s another side to this, since we all have to talk to, or work with, angry people all the time.

The last thing that most of us want to deal with is an angry person in our face. But chances are, sooner or later, it’s going to happen. So what do we do? And, maybe more importantly, what shouldn’t ...

IMPACT Solutions Employee Assistance Program and the Office of Human Resources will host a free one-hour supervisory training class, “How to Deal with Difficult People,” on Friday, Feb. 14, at 9 a.m.