A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...

EarthLink has launched its new Hosted Contact Center solution supporting multichannel engagement with features that include chat, email, voice and social media interactions. EarthLink has launched its ...

5 Signs a Hosted Contact Center Solution Is the Best Option Your email has been sent Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center ...

Avtex, a Microsoft Certified Gold Partner that offers contact center, IP telephony and unified messaging applications, will be moving into the hosted contact center VoIP space once its acquisition of ...

Verizon Business is targeting the small to mid-sized market with the introduction this month of IP Web Center, a hosted contact center application. It is providing this functionality by adding ...

This strategic partnership has the potential to be big. AT&T owns a lot of contact center account relationships. At VoiceCon San Francisco in November 2008, Ross Daniels of Cisco Unified ...

A ticket vendor decided to in-source its contact center agents, but needed a way to ensure flexible technology that could stay abreast of social media and other fast-evolving trends. A hosted solution ...

Echopass – Cutting costs and improving customer service are everlasting business goals, regardless of the economic climate. With capital expense budgets shrinking, however, more organizations are ...

After reading our newsletter on hosted vs. premises-based IP contact centers, Tim Kraskey, VP of marketing and business development at Spanlink, wrote in. He oversees product management, marketing ...

Call Center: What kinds of call center systems or applications best lend themselves to a hosted configuration? Mike Sheridan: There are a numbers of applications that lend themselves to a hosted ...

Call Center: What kinds of call center systems or applications best lend themselves to a hosted configuration? Mariann McDonagh: Call centers that lend themselves best to a hosted configuration are ...

Verizon Communications Inc. and Sprint Corp. are gearing up to offer IP-based hosted call center services that promise to reduce costs and ease contact center management. Both carriers plan by ...