Microsoft is introducing a Copilot offering for the front-line workforce, bringing generative artificial intelligence to service professionals on the front lines. The software giant also released a ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Microsoft today unveiled a suite of tools ...

Copilot in Dynamics 365 Field Service will give frontline workers access to generative AI features like being able to use summaries of customer escalations and turn them into draft work orders.

Problem solving, we are consistently told, is one of the key skills of the modern workforce. That ability to recognize a problem and find creative ways to fix it is surely worth something. Given the ...