Most Leaders Overlook This Simple But Powerful Driver of Customer Experience

Here's how a clean, organized workspace shapes first impressions, trust and overall customer experience — often before a ...
Hosted on MSN

Why Creating a Hospitality Culture Drives Business Success

I’ve spent decades studying what makes businesses successful, and one truth stands out above all others: what happens on the inside of a company is felt on the outside by customers. This isn’t just a ...
Forbes

Driving Brand Loyalty: How Customer Service Plays A Role In Long-Term Brand Building

I am the CEO of NovelVox, an AI-enabled contact center solution provider. I help organizations deliver impeccable customer experience. The idea of being loyal to a brand seems counterintuitive. After ...
Built In Chicago

First Impressions Matter: How These Organizations Make Onboarding an Unforgettable Experience

It’s no secret that first impressions matter — even beyond the hiring process. The way a business onboards its employees has a direct impact on an employee’s impression of their workplace. Beyond ...
Diginomica

Atlassian Team '25 - customers share first impressions of putting the Rovo AI agent to work

Atlassian’s AI agent Rovo generated a lot of buzz at this week’s Team ‘25 conference. Rolled out six months ago, it has had an enthusiastic welcome from customers, some of whom were already happy to ...
Chronicle

Yet Another Reason Why You Should Sleep on it Before Making an Important Decision

Science proves, once again, that we are easily deceived by first impressions. DURHAM, N.C. -- Conventional wisdom holds that people are easily seduced by first impressions, and there’s solid ...
Psychology Today

Do First Impressions Really Matter?

We can form a first impression of someone in a fraction of a second. Janice Willis and Alexander Todorov demonstrated this in a famous study from 2006. They presented participants with faces for ...