This week at the annual Forrester B2B Summit in Austin, company vice president and principal analyst Amy Bills shared four principles of behavior that allow customer-obsessed companies to grow ...

online reviews and a customer who says, “I’ll be back” and means it! That’s the difference between a willingness to promote and customer obsession.

Forrester (Nasdaq: FORR) today opened the call for nominations for its 2025 Customer-Obsessed Enterprise Awards. Open to organizations headquartered in Asia Pacific, Europe, and North America with ...

To adapt to these market trends, forward-thinking companies – whether business-to-business (B2B) or business-to-consumer (B2C) – are making the decision to become completely customer obsessed, taking ...

The bad news blindsided Amazon customer service employees across the globe in Mid-May: More layoffs had arrived. This time, it was middle managers. In one Amazon office in Europe, a senior ...

Intel's new IoT sales chief, Brad Haczynski, talks to CRN about the chipmaker's new focus on 'customer obsession,' Intel's drive to help partners scale IoT projects and new 'purpose-built silicon ...

CAMBRIDGE, Mass., January 27, 2025--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today opened the call for nominations for its 2025 Customer-Obsessed Enterprise Awards. Open to organizations ...

Forrester (Nasdaq: FORR) today opened the call for nominations for its 2025 Customer-Obsessed Enterprise Awards. Open to organizations headquartered in Asia Pacific, Europe, and North America with ...