Outsourced social media customer service has rapidly become one of the most strategic investments for companies that rely on ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

The mention of “outsourcing” in customer service brings up an image of a giant call center, in a foreign country, packed with people who work in 12-hour shifts. Companies partner with these centers to ...

Outsourcing customer support can be a strategic move for businesses seeking to enhance their service quality while managing costs. Removing the overhead for training and employing staff for customer ...

LOS ANGELES--(BUSINESS WIRE)--Newegg, one of the leading tech-focused e-retailers in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party ...

Sysco on Monday said it will outsource all of its U.S. customer service functions and layoff an undisclosed number of workers, the latest cost-cutting move by the Houston company to streamline its ...

Opinions expressed by Entrepreneur contributors are their own. Our company, Phone Halo has made its fair share of mistakes over the past few years in terms of customer support. The biggest and most ...

Marketing teams use “personas” – detailed description of your customers – to design products, publicity campaigns and more. See how you can use Personas to deliver an improved customer experience. In ...

There are several important moments in each company's life. There is obviously the day of establishment, a day when 100 professionals join the team and the day when the flow of tickets becomes so big ...

The Santa Monica startup tripled its workforce to more than 5,000 in 2015. With a workforce of 5,000-plus and growing, TaskUs has closed another $14 million in senior debt financing from Bridge Bank, ...

I had the misfortune of not only having to call Xfinity customer support, but also Truist customer support, both in the same week. Both calls went to the Philippines. For all I know, both calls may ...

LOS ANGELES--(BUSINESS WIRE)--Newegg, one of the leading tech-focused e-retailers in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party ...