More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

Encouragingly, there is strong recognition of the value of formal skills validation. Nearly nine in ten (85%) business ...

When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand. Is delivering good customer service worth the effort and expense ...

AI Support Can Help You or Hurt You Depending on How You Use It Lynchburg, United States - February 28, 2026 / Business ...

Do you want to reduce employee training time, increase training effectiveness, and help employees gain experience and confidence? While many companies still provide traditional classroom training, ...

In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the readers ...

This semester an xLab team worked on a project for Progressive Insurance. It was the first semester of the project, and the team was tasked to create a tool to train customer service agents using ...

In the fall of 2020, University Libraries introduced a new customer service training program to all its faculty, staff and student employees. This online program is aimed at orienting and training ...

Follow these steps so your organization is fondly remembered by customers long after they have experienced your iconic customer service. Here are five of the most frequent customer service mistakes I ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

Opinions expressed by Entrepreneur contributors are their own. Customer service turnover should be a concern for all business owners — especially small businesses. High employee turnover is not only ...

Your worst moments will become your greatest opportunities for building true customer loyalty.