eGain Announces AI Agent for Cisco Webex Contact Center to Deliver AI-Powered Knowledge at the Point of Service

SUNNYVALE, Calif., Jan. 21, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading provider of AI knowledge ...

OnviSource "Un-Tools AI" by Introducing ChatOrchestra(TM) - A Conversational Agentic AI Operating Not as A Tool, But as the Contact Center Workforce

A Conversational Agentic AI Operating Not as A Tool, But as the Contact Center Workforce OnviSource announced the launch of ChatOrchestra(TM), a Conversational Agentic AI that "un-tools AI", shifting ...
CMSWire

Liveops Launches LiveNexus AI Platform for CX Modernization

New orchestration engine blends AI with 20,000+ agents to help enterprises test and scale contact center solutions.
CMSWire

Five9 & Google Launch Joint AI CX Platform

On Jan. 12 Five9 announced an expanded partnership with Google and a new joint Enterprise CX AI solution targeting large ...
The Florida Times-Union

AI Contact Center AI Drives a New Era of Customer Service with Virtual Agents and Intelligent Automation

AI contact center technology is fundamentally reshaping customer service, combining automation, virtual agents, AI agent assist, and voice bot technology. Platforms like Bright Pattern offer scalable, ...
The Business Journals

Your contact center is your AI “canary in the coal mine”

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Somewhere between 60% and 80% of your AI projects are going ...