Choosing the right CRM system can drastically change how law firms and professional service firms interact with their clients and develop business. However, navigating the complex landscape of CRM ...

Customer relationship management consultants provide independent advice on solutions for managing customer service and customer relationships. Their aim is to help clients improve customer ...

CRM consultants can provide value, but they're not required. Do you need an outside consultant to help you implement a CRM system for your business? The answer is: it depends. My company implements ...

Getting professionals to input or manage contacts in CRM has always been a goal – and a real challenge. It’s time to reset those unrealistic expectations and redefine the concept of CRM success. As ...

The old joke about management consultants as "people you hire to tell you the time that's on your watch" still rings true. When it comes to CRM consultants, though, the overwhelming impression is that ...

CHICAGO -- Customer relationship management (CRM) will define 21st century marketing as agencies listen to their clients, record what they heard and use even the simplest off-the-shelf technologies to ...

HP Enterprise Services in early August launched new business process consulting, analytics, and implementation services to help clients optimize the operating efficiency of their contact centers. HP ...

CRM systems organize customer data and communications, helping sales teams execute consistent follow-up strategies, track ...

The role is for a certified Sage CRM consultant with minimum 2yrs or more years’ experience. The ideal candidate should have strong knowledge of business processes together with strong communication ...

A beast of a different type, yes? I'm not trying to compare technology vendors to consulting companies or systems integrators. My standards for them were quite different. For example, their actual ...