Big Data and Analytics Cloud AWS Boosts AI for Connect Contact Center Product Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles.

The first enhancement that AWS introduced for Amazon Connect today is an AI-powered segmentation tool. It can scan a company’s customer base for buyers with similar interests.

Amazon Q updates in Connect AWS said that it has updated Amazon Q in Connect with the ability to help enterprises create “automated and dynamic” self-service experiences.

Like most AWS services, Connect can be paid for by the sip. AWS will scale the virtual contact center as needed with the ability to support "tens of thousands" of agents.

AWS introduced Amazon Connect, its customer service-oriented product, some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of ...