But no matter what company your computer is from, there are a few ways to get the most out of your tech support experience. First, make sure you know exactly what kind of support you're entitled to.

The help desks at Windows PC companies often didn’t live up to that name. For four of the six PC brands in the survey, tech support solved only half of the problems consumers brought to them ...

Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Your computer has alerted us Tech Support Scam and other malware.

When it comes to computer tech support, Apple and its stores get top marks from our readers. Still, Apple isn’t perfect and is not without its own horror stories, though they are fewer than the ...

The tech support employee can fix the problem, but only if they're allowed to remote access the troubled machine. Once access is granted, the caller will often run a "scan" and claim the computer ...

A Tech Support Scam browser popup is when your browser displays an advertisement that pretends to be from Microsoft, Google, Symantec, or another legitimate company. This advertisement will state ...