While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the reaction in the Philippines was closer to fear. Consultancy firms and banks ...

Most companies are under increased competitive pressure to reduce their operating costs. Hosted solutions have made cloud technology less expensive and an easier option for contact centers, allowing ...

Wells Fargo has been quietly bulking up its call-center operations in the Philippines, adding positions in the southeast Asian country where it has long kept offshore jobs. The move by the ...

Artificial intelligence (AI) is a series of technological innovations that have radically changed industries, enabling call centers in the Philippines to operate on a smarter level. The technology is ...

The Philippines in recent years became the top offshore destination for call centers, overtaking former leader India. Recently the Contact Center Association of the Philippines projected revenues from ...

A labor union in the Philippines has demanded that contact centers must ban agents from sharing headsets, arguing that BPO workers are more vulnerable to respiratory diseases like coronavirus ...