CA Unicenter Service Desk Named a Leader for Large and Small Enterprises DUBAI, UAE, April 16, 2008 -- CA today announced it has been named a "Leader" for service desk management tools in The ...

ISLANDIA, N.Y., Oct. 6 /PRNewswire/ -- CA Technologies (Nasdaq: CA) today unveiled CA Service Desk Manager On Demand, a fully ITIL pre-configured version of CA Service Desk Manager, featuring workflow ...

CA Technologies announced that its CA Service Desk Manager r12.9 has achieved the highest level of certification for PinkVERIFY 2011 from Pink Elephant, an Information Technology Infrastructure ...

Nigeria’s Access Bank has deployed a range of CA Technologies solutions aimed at taking service management to higher levels; boosting customer service and enriching clients’ experiences through better ...

BMC Thursday positioned itself to lead the market in cloud-based service desk technology when the company announced it had partnered with Salesforce.com to deliver its IT management software the Force ...

IT service management (ITSM) tools typically focus on serving the needs of internal customers and solving their IT problems. Enterprise IT managers say the most important criteria to consider when ...

In a sea of help desk products dominated by a few vendors, one small to mid-tier provider gained strength through acquisition. Numara Software expanded its reach into the service desk management space ...

CA announced that it has acquired privately-held Oblicore, a provider of service level management (SLM) software for enterprises and service providers. CA says Oblicore supports and strengthens its ...

CA has unveiled plans to simplify the naming of its entire software range over the next 12 to 18 months to better brand the products and more clearly indicate their function. The software vendor will ...

February 17, 2013, Dubai: CA MENA today announced that it will hold a series of ITIL-related roundtables and executive workshops in March, with over 500 attendees expected inseven cities across the ...

The Australian Bureau of Statistics (ABS) is to rip out its legacy CA Technologies based service management tools in a consolidation push. The agency has awarded a $6.3 million contract to Epicon IT ...

BMC and Salesforce.com partner to deliver BMC’s Service Desk Express on Force.com platform. BMC Thursday positioned itself to lead the market in cloud-based service desk technology when the company ...