Jamaican contact center and back office services provider Itel-BPO Solutions has taken full control over Granada Corporation, a bilingual customer service provider with a focus on work-at-home ...

As clients grow more demanding and technological advances facilitate the onset of automated work, BPO workers must become more flexible and rounded, with universal skill sets that enable them to ...

MANILA, Philippines — Former senator and Pwersa ng Masang Pilipino senatorial bet Jinggoy Estrada has appealed to the Fiscal Incentives Review Board (FIRB) to extend the hybrid work set up of business ...

A SENATOR said on Monday he filed a bill proposing to automatically regularize business process outsourcing (BPO) workers after their six-month probation, in a bid to crack down on labor ...

This was how labor group Partido Manggagawa (PM) described the decision of the Fiscal Incentives Review Board (FIRB) to reject the appeal for a longer window for business-process outsourcing (BPO) ...

MANILA, Philippines — Sen. Risa Hontiveros on Wednesday urged the incoming economic managers to resolve the work-from-home "impasse" in the information technology-business process management sector ...

Eliza is a blonde humanoid that can answer upto 1 lakh emails, and 67,000 phone calls every day. She (doesn’t look nice calling her ‘it’ ) can even strike a conversation with you about, say, your ...

The department of telecommunications (DoT) on Thursday relaxed compliance guidelines for information technology (IT)-enabled services such as business process outsourcing (BPO) to allow work from home ...

In response to a recent labor advisory issued by the Department of Labor and Employment (DOLE), an organization of business ...

It's monotonous and distances you from all your friends,warns Nolan Pinto Thursday, October 22 was exactly three months since I stepped into the field of journalism. You may wonder what's so great ...